Thank you so much for your response. I can see you have put a good deal of thought into your response and know you're busy.
I apologize that the shipping and delivery was longer than expected and realize this is not acceptable. We're working to improve this issue and see that this is not a regular occurrence. I'm so glad to hear that Chris was able to assist you with your needs and make sure you were taken care of during this time.
If there's ever anything else we can help with in the future, or you have additional questions, please don't hesitate to let us know.